I have designed my service around the things that are important to my customers and my own Core Values. It’s important to me that you can trust me, and be proud of the way that work in your home is undertaken.

Because of that I will:

  • quote only for work I am technically competent to carry out
  • always propose the most cost-effective solutions that are consistent with high quality and absolute standards of safety
  • honour my quote
  • do my utmost to commence work at the time and date agree
  • notify you as soon as practicably possible of any unexpected delays
  • attend consecutively until completion once I start a job, unless there is a need for drying or curing between phases of work
  • leave all work areas immaculate at the end of the working day and on completion of the job
  • treat my word as my bond
  • uphold the letter and spirit of the law and regulation in all my business dealings
  • support local business wherever possible by sourcing supplies locally and ethically
  • dispose of all waste in an environmentally responsible manner
  • treat you and your property with the same respect and care as I would expect for myself
  • deal promptly with any dissatisfaction in a courteous, respectful and objective manner
  • seek your views on the quality of service received and provide a forum for feedback on my website